Your rights as a consumer are guaranteed by law. The protection offered by Homes in Heaven is, in general terms, the one that is guaranteed by Directive No. 2000/31/EC, in its transposition to the laws of each of the countries of the European Community.
In the event of disagreements or conflicts that cannot be resolved through friendly and informal means, Homes in Heaven undertakes to accept the attempted resolution by resorting to an Alternative Consumer Litigation Resolution platform.
In the event that there is no agreement on the platform to be used, the online platform for Dispute Resolution in the European Community Line will be used, available at the following electronic address: https://ec.europa.eu/consumers/odr